The Schottenstein Center Ticket Office is located in the Southeast Rotunda – accessible by entering through the Northeast rotunda (nearest Olentangy River Road). For the latest event information, CALL 1-800 ARENA-01 or (614) 292-3231.
Schottenstein Center Ticket Office Hours
Regular Hours (August 19 – May 2)
Monday – Friday 8AM – 5PM
Saturday – Sunday Closed*
Summer Hours (May 3 thru Aug. 15)
Monday – Friday 7:30AM – 4:30PM
Saturday – Sunday Closed*
*except for OSU football games, on-sales AND event nights
- For OSU football games - open 4 hours prior to kickoff until the end of halftime
- OSU Athletic Events - open 60 minutes before event through intermission
- Entertainment Events - open 90 minutes before event through intermission
Tickets are available through Ticketmaster Charge-By-Phone (1-800-745-3000) and ticketmaster.com until 4 hours prior to the start of the event, in-person through Ticketmaster Ticket Centers OR at the Schottenstein Center Ticket Office. Once inside, guests may purchase tickets for upcoming events at the Sales Window across from section 101. Methods of Payment - CASH, VISA, MASTERCARD, DISCOVER & AMERICAN EXPRESS
All guests, regardless of age, must have a ticket to gain entrance to an OSU Men’s Basketball or Men’s Ice Hockey event. For OSU Women’s Basketball games and most special events, a child 2 years old and under does not need a ticket, but is required to sit in the lap of their parent or guardian. Some family shows have policies requiring tickets for those 2 years old and under. Call 614-688-3939 for information about a specific event.
For OSU Athletic Events, General WILL CALL may be picked up 60 minutes prior to the game at the Main Ticket Office (SE Rotunda) or Satellite Ticket Office (NW Rotunda). Tickets left by players / team staff must be picked up in the SW Rotunda. For Entertainment, General WILL CALL may be picked up 90 minutes prior to the event from the Main Ticket Office (SE Rotunda) or Satellite Ticket Office (NW Rotunda) . Tickets left by performers/ tour staff must be picked up in the SE Rotunda and usually arrive approximately one hour prior to the event start time. ALL guests are required to show photo ID.
For most entertainment events, the Random Number Distribution (RND) policy is used during the on-sale to ensure a fair method of ticket distribution giving fans an equal chance of purchasing the best tickets to an event, prevents scalpers from buying the best seats, and discourages “camping out”.
- Children age 12 and under are not eligible to receive a number.
- Numbers will be distributed approximately 2 hours prior to the on-sale OR at any point that the number of guests in line reaches 10 or more.
- All fans arriving 30 minutes prior to the on-sale will receive a number. Fans arriving after that time will be placed at the end of the line.
- Everyone who receives a random number has an equal chance of being first in line.
- 30 minutes prior to the on-sale, the beginning number will be chosen.
- Fans must be present when the first number is drawn to be eligible to claim their place in line.
- Once the beginning number is chosen, fans will be lined up in numerical order, and must remain in that order until they complete their purchase.
- Issuance of a random number does not guarantee you a ticket.
As a security measure, tickets are printed on thermal paper. If tickets are stored in cars or extreme heat, they may turn black and become unreadable. If this happens, contact Ticketmaster Customer Service at (800) 745-3000 or the Ticket Office at (800) GO-BUCKS, and replacement tickets will be issued if the original seats can be determined.
The Schottenstein Center cannot release any information until the promoter grants permission. Many times the website of the artist will announce the information before the Schottenstein Center has the right to make it public. Once we have been given permission, full info will be listed on our event calendar. To see the current upcoming events, check out our Event Calendar page.
Ticket prices and limits are typically set by the artist and finalized through contract negotiations between the artist and the promoter.
The primary difference between purchasing a ticket at the Center ticket office as opposed to Ticketmaster relates to service charges. There is no service charge on tickets purchased in person at the ticket office. Be aware that a facility fee may apply regardless of purchase loaction. Tickets purchased from Ticketmaster are also subject to a per-ticket service charge which varies by event and the method of ordering.
When an event goes on sale there are often thousands of customers simultaneously attempting to purchase tickets across multiple distribution channels.
Like any limited commodity, tickets are sold as long as seats are available, and sometimes they go quickly. If 500 fans are simultaneously buying four tickets each, 2,000 tickets can be sold in just seconds! There is a common misconception that all shows sell out which is extremely rare. At the beginning of an on-sale, many seats may be held as buyers browse and end up released back into the pool.
Tickets may be released for sale as the event date approaches. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Often great seats can be released at the last minute.
The ticket stub is proof that you purchased the right to sit in a specific seat. Schottenstein Center staff will often ask to see a ticket stub when you are moving around the facility or returning to your seat. A ticket stub is also needed whenever a cancellation or rescheduled performance situation occurs.