The Guest Services department at the Schottenstein Center strives to provide excellent service to all guests, including those with disabilities or special needs. The Schottenstein Center recognizes the needs of persons with disabilities and meets or exceeds the requirements of compliance with the Americans With Disabilities Act (ADA) and Ohio accessibility mandates.
We provide a full range of accommodations to ensure every guest’s safety, comfort and enjoyment of events and facilities including:
Accessible/ disabled seating is available on all levels of the arena and at all price levels. Tickets are available for purchase through the Center Ticket Office or Ticketmaster. When ordering accessible tickets, it is important to indicate that you require accessible seating so you can be properly seated.
Companion seats are reserved for the companions of guests in wheelchairs. The general policy is that each guest in a wheelchair may purchase one (1) companion seat. Additional companion seats may be purchased in the nearest available seating section based on availability. This policy may be adjusted when there is high demand. Tickets are sold on a first-come, first-served basis and there is no guarantee that companion tickets will be available.
Complimentary wheelchair escorts are available at any entry point. Upon your arrival to the arena, ask any of our uniformed staff and they will call for an escort. You do not need to make arrangements prior to your event. They will escort you as close as possible to your seat and will make arrangements to pick you up after the event. Please be aware that our escort staff will not remain with you during the event, nor will they allow you to remain in our wheelchair for the duration of the event. Guest Attendants will assist guests who wish to transfer to a seat from their personal wheelchair with storing of their wheelchair during the show.
Tickets are available for purchase (unless not permitted by the tour) through the Center Ticket Office, TDD 614-292-6374 or Ticketmaster. Please indicate the need for visually-impaired or hearing-impaired seating to the ticket seller.
Headsets and receivers for our multi-channel LPB Radio-Aide are available for most events free of charge at Guest Services located at Section 122 on the entry level. Guests will be required to leave valid identification such as a driver’s license as collateral.
Interpreting service are provided free of charge by calling Schottenstein Center’s Guest Services Department at 614-688-3939. To confirm interpreter availability, please contact us at least three weeks prior to the event.
Exchanges can be made to accommodate guests with disabilities. If a guest in a wheelchair exchanges a conventional seat ticket for a ticket in an accessible area, the Schottenstein Center will make every effort to provide new tickets in the closest comparable accessible seating location. We encourage guests needing to make an exchange to do so prior to the event by contacting the Ticket Office during normal business hours at (800) GO-BUCKS.
If you are unable to make the exchange in person, please contact Guest Services prior to the event to make arrangements or during the event at the Main Guest Services desk at Section 122/123. Event day ADA ticket exchanges are based on seat availability on a “first-come, first-served” basis.
Service animals are welcome in the Schottenstein Center and will rest in the seating area of the individual with a disability, rather than in the aisle. We suggest that the individual have proof of certification or a license for the service animal. Please contact JSC Guest Services at 614-688-3939 to set up accommodations.
Value City Arena exceeds ADA standards in terms of the number of accessible parking spaces provided. However, for some heavily attended events like Men’s Basketball and the OHSAA State Championships, the demand for accessible parking (you must have a state issued disability-parking hangtag) can exceed the supply of available on-site spaces. For these events, guests with disabilities are encouraged to park in the Buckeye Lots off Ackerman Road and utilize the complimentary accessible shuttle buses or para-transit vans that are available. These shuttles offer the closest possible drop-off/pick-up area to the building. (Link to map)
All restrooms facilities at the Schottenstein Center are accessible. In addition, we have an available family/unisex restroom on the entry level in the First Aid Room at Section 118, convenient for disabled guests with opposite gender aides/companions.
The Schottenstein Center is equipped with elevators that access all public areas of the arena. If you require special assistance in reaching your seat, please contact Guest Services in advance or ask any Guest attendant during the event.
Accessible telephones are located on various levels of The Jerome Schottenstein Center. Public pay phones are located on the Entry level outside section 131 and inside the Northwest Rotunda and on the Huntington level at section 217. A public TDD is located on the Entry Level in the JSC Administration Office.
All guests, including those with disabilities, are welcome and encouraged to contact Guest Services department via e-mail. Guests may also call Relay Ohio at 711 or their local TTY Relay Center. The Ohio or local Relay Center will then place the call to us and we will be happy to communicate through the relay service.
Access for our guests with disabilities at The Jerome Schottenstein Center, is an ongoing commitment. Please contact us with your comments, questions or suggestions at:
Attn: Scott Dickson, Director of Event Services and Security, Carolyn Speicher, Guest Services Manager
555 Borror Drive, Columbus, OH 43210
Voice: (614) 688-3939/ TDD: (614) 688-8400/ Fax: (614) 292-5067
The Ohio State University
Attn: Scott Lissner, ADA Coordinator
2094 Drake Union- 1849 Cannon Drive, Columbus, Ohio 43210
Voice/TDD: (614) 292-6207/ Fax: (614) 688-3665
Link here for more info about disability access on campus