Accessible Services   Our facility has been designed to provide easy access for our guests with disabilities. The Jerome Schottenstein Center recognizes the needs of persons with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990 and makes every effort to comply with both ADA and state accessibility mandates. In addition, the Jerome Schottenstein Center strives to be proactive in recognizing and responding to the needs of all our guests. All disability access inquires should be directed to:   The Jerome Schottenstein Center Attn: Scott Dickson Director of Event Services and Security 555 Arena Drive Columbus, Ohio 43210 Voice: (614) 688-3939 TDD: (614) 688-8400 Fax: (614) 292-5067 Email: osuarena@osu.edu   The Ohio State University Attn: Scott Lissner ADA Coordinator 2094 Drake Union 1849 Cannon Drive Columbus, Ohio 43210 Voice/TDD: (614) 292-6207 Fax: (614) 688-3665 Email: lissner.2@osu.edu   Quick Reference - Important Locations   Level Location ATM's Entry Huntington Terrace Section 117 &131 Section 231 Section 331 Changing Stations All All Restrooms Concierges Huntington Section 231 Elevators Entry Huntington Terrace Sections 101, 118 & 127 Sections 201, 218 & 227 Sections 302, 319 & 326 Escalators Entry Huntington Terrace Section 131 NW Rotunda Section 215 & 231 Section 331 First Aid Entry Terrace Section 118 Section 330 Guest Services Entry Section 122 Hall of Fame Entry Section 131 Lost & Found Entry Guest Services (Section 122) Pay Phones Entry Section 131 & NW Rotunda Ticket Office Entry SE Rotunda (Section 101) Water Fountains Entry Huntington Terrace 104, 111,121 &127 204, 208, 221 & 224 303, 308, 315, 320 & 325 Will Call Entry SE Rotunda (Section 101) Winning Schott Entry Section 131   General Information   Access Service Center The Jerome Schottenstein Center A.S.C. is located at Guest Services on the Main Concourse at Section 122. The Center is professionally staffed and distributes assistive listening devices and alternate format materials.   Alternate Format Materials Specific brochures, programs, and other literature are available at the A.S.C. in alternate media.   Assistive Listening Devices Headsets and receivers for our multi-channel LPB Radio-Aide are available at no charge from the A.S.C. located at Section 122, on the entry level. Either a driver's license or credit card will be required as a deposit.   Automatic Teller Machines (ATMs) Automatic Teller Machines are located on each level of the facility: Entry Level - Section 117 & 331 (across from novelty store) Huntington Level - Section 231 (at the main entrance to the Club) Terrace Level - Section 331 (at the top of the escalators)   Concession Stands Accessible concession stands are available on all levels. If assistance is needed at any of the food service areas, please notify the nearest Jerome Schottenstein Center Team Member.   Concierges Our Huntington Club Concierges are located behind Section 231 at the Main Entrance to the Huntington Club. Our Concierges can assist you with many of the same services we offer at Guest Services on the entry level.   Drinking Fountains Drinking fountains throughout the Schottenstein Center are accessible to those with disabilities. Most drinking fountains are located nearby or adjacent to restroom facilities.   Drop-off / Pick-up Area Guests will be able to drop-off individuals without having to pay to enter the parking lots. Guests should enter Arena Drive on the west side of the building from Fred Taylor Drive or on the east side of the building from Olentangy River Road. Simply let the police officers or parking staff know that you need to drop someone off and they will direct you.   Elevators / Escalators Three public elevators are located at southeast (Section 101), northwest (Section 118), and northeast (Section 127) corners of the facility. These elevators are designated as preferred use for guests with disabilities. Public escalators are located at Section 118 (access to the Huntington Club only) and Section 131.   Emergency Evacuation Procedures Designated guest attendants and other personnel are available to assist in proper procedures for emergency situations. A copy of the emergency evacuation plan is available at Guest Services.   Entering the Arena All JSC entrances / rotundas are equipped to accommodate guests with disabilities. Any JSC Team Member can provide assistance or direct you to the nearest elevator (if needed). Stairwells, escalators and elevators are also available to access all levels of the facility.   First Aid / Emergency Care In the event of an emergency, please notify any JSC Team Member or uniformed police officer in your area. Paramedics and EMTs staff First Aid Centers at the Schottenstein Center. First Aid is located on the entry level at Section 118 and on the terrace level at Section 331.   Guest Services Guest Services, home of our Access Service Center, is located on the Main Concourse at Section 122. Guest Services is professionally staffed and distributes assistive listening devices and alternative format materials. We also provide a variety of other services. Please stop by and see us!   Interpreting Services Guests who require interpreting services for an event should contact the JSC ADA Coordinator, Scott Dickson, at (614) 688-3939 a minimum of three weeks prior to the event date to ensure services. We cannot guarantee later requests.   Parking Disability parking is available on a first-come first-serve basis on the north side of the Schottenstein Center, off Arena Drive. All vehicles must have the state-issued disability hangtag or license plate. If there is a charge for general public parking, the same charge will be assessed to guests who use disability parking. For certain events, JSC holds additional disability spaces as close to the facility as possible. Guests with temporary disabilities (i.e. broken leg, etc.) should contact the Event Services Manager at (614) 688-3939 for a temporary pass (preferably a minimum of one week prior to the event).   Restrooms All public restrooms are designed to be accessible to our guests with disabilities. Restrooms are available on all levels. Family restrooms are available at First Aid (Section 118) and at JSC Administration Offices (across from Section 104).   Seating Over one hundred and fifty wheelchair accessible spaces are provided but may vary depending on the event configuration. Comfortable padded chairs will be set up to accommodate friends of guests in wheelchairs. Any needed assistance will be provided by our JSC Team Members.   Service Animals Although animals are not allowed in the Center, an exception is made regarding service animals for guests with disabilities. Please contact The Jerome Schottenstein Center's ADA Coordinator, Michael Gatto, if any accommodations are required (614-688-3939).   Shuttle Service Shuttle service is provided for all guests for nearly every event. Shuttles run from the Buckeye lots, off Ackerman Road. A portion of the shuttle buses are wheelchair accessible. If a guest in a wheelchair is utilizing the shuttle and a bus arrives that is not accessible, he/she simply needs to notify the driver and he/she will radio for an accessible bus to be sent over. For certain events, para-transit vans will also be available to shuttle guests as needed.   Smoking Smoking is prohibited inside the facility. However, designated smoking areas are located on our outdoor terraces located across from Sections 330 and 333.   Telephones Accessible telephones are located on various levels of The Jerome Schottenstein Center. A public TDD is located on the Entry Level in the JSC Administration Office.   Tours Building tours are offered on a limited basis. For additional information, guests should call (614)688-3939. Tours cannot be provided on an event day. JSC Management determines additional availability. Tour guests who require interpreting services should contact the Center ADA Coordinator three weeks prior to the anticipated tour date.   Ticketing Guidelines To Entertainment Events   Purchasing Tickets in Accessible Seating Areas Tickets for Jerome Schottenstein Center events can be purchased by visiting the JSC Ticket Office, or by calling (614) 292-2624. Tickets can also be purchased through Ticketmaster by visiting the nearest Ticketmaster Ticket Center (including all Central Ohio Kroger Stores), calling Ticketmaster Charge-By-Phone at (614) 431-3600, or online at www.ticketmaster.com. Please indicate the need for accessible seating to the ticket seller. Questions regarding accessible seating and wheelchair accessibility can be directed to the JSC Ticket Office at (614) 292-2624.   Purchasing Tickets in Visually Impaired or Hearing Impaired Areas Tickets for Jerome Schottenstein Center events can be purchased by visiting the JSC Ticket Office, or by calling (614) 292-2624. Tickets can also be purchased through Ticketmaster by visiting the nearest Ticketmaster Ticket Center (including all Central Ohio Kroger Stores), calling Ticketmaster Charge-By-Phone at (614) 431-3600, or online at www.ticketmaster.com. Please indicate the need for visually impaired or hearing-impaired seating to the ticket seller. If an interpreter is needed, please contact our ADA Coordinator, Scott Dickson, at 688-3939 a minimum of three weeks prior to the event so appropriate accommodations can be made. The interpreters are provided free of charge.   Accessible Wheelchair Seating The Schottenstein Center provides accessible seating on each level and within each price range for any given event.   Companion Seating Wheelchair companion seats are reserved for the companions of guests in wheelchairs. The number of companion seats available depends upon the number of wheelchair users and companion seats sold and the number of conventional seats sold closest to the desired accessible seating area in each of the ticket categories. Our general policy is as follows:   For Special Events: each guest in a wheelchair is allowed to purchase three (3) companion seats in the accessible seating area.   For OSU Athletics: each guest in a wheelchair is allowed to purchase one (1) companion seat in the accessible area   Additional seating can be purchased in the nearest conventional seats. As previously mentioned, this policy may be altered for certain events where there is a high demand for accessible seats. Tickets are sold on a first-come first-serve basis and there is no guarantee that any companion tickets will remain unsold and available.   Group Tickets If tickets have been purchased (or donated) for your group and your group includes guests with disabilities, please contact the JSC Ticket Office at (614) 292-2624 as soon as possible so that we may make any special accommodations to the extent they are still available.   Ticket Exchanges The Schottenstein Center will exchange tickets in order to accommodate guests with disabilities. If you are unsure whether or not your tickets are in an accessible area, please feel free to contact the JSC Ticket Office to verify. For certain events, additional accessible seating is added depending on the event configuration. If a guest in a wheelchair exchanges a conventional seat ticket for a ticket in an accessible seating area, the Schottenstein Center will make every effort to provide new tickets in the closest or comparable accessible seating location to the tickets that were returned.   Comments, Questions, and Suggestions   Access for our guests with disabilities at The Jerome Schottenstein Center, is an ongoing commitment. In our desire to continually improve the Center's access, we request that you contact us with your comments, questions, and/or suggestions at:   The Jerome Schottenstein Center Attn: Scott DicksonMichael Gatto Director of Event Services and Security 555 Arena Drive Columbus, OH 43210 Voice: (614) 688-3939 TDD: (614) 688-8400 Fax: (614) 292-5067 Email: osuarena@osu.edu   The Ohio State University Attn: Scott Lissner ADA Coordinator 2094 Drake Union 1849 Cannon Drive Columbus, Ohio 43210 Voice/TDD: (614) 292-6207 Fax: (614) 688-3665 Email: lissner.2@osu.edu