FAQs

Alcohol Policy

The Schottenstein Center mission is to provide a safe and enjoyable experience for all guests attending our events. We recognize our responsibility to ensure that alcohol sales, service and consumption are effectively managed. The Schottenstein Center and Levy promise to work hard to promote responsible consumption of alcoholic beverages by following the TEAM (Techniques for Effective Alcohol Management) Program and Industry Best Practices. If you have any concerns or issues during your visit, please contact any of our Guest Services Staff.

I. Alcohol will not be sold or permitted to be in possession of persons under the legal drinking age of 21 years old. Servers will request identification from any guests that appear to be 30 years of age or younger. Acceptable forms of ID: State or U.S. Territory issued I.D. card, State issued Driver’s License, Military I.D., or  a U.S. or foreign passport, that displays a picture of the individual for whom the license , card, or passport was issued and shows that the person buying was then at least twenty-one years of age”

II. JSC follows the TEAM (Techniques for Effective Alcohol Management) on Campus Program. JSC will have staff managing and monitoring alcohol consumption and responding to alcohol related issues. A specially trained team of TEAM Event Staff will monitor audiences for any alcohol related issues or concerns.

III. Guests who consume alcohol are encouraged to drink responsibly and follow policy and Fan Guidelines. A Designated Driver Program is available at Guest Services Booths on each level. Responsible participants will receive an identifying wristband and coupon for a complimentary soft drink for their participation.

IV. Guests are not permitted to bring any alcoholic beverages into the facility, nor are they permitted to leave the facility with any alcoholic beverages. Guests who appear visibly intoxicated will not be permitted to enter the facility and if necessary their ticket will be refunded. Guests who violate any of the alcohol policies during an event will be subject to ejection or further actions with no refund.

V. During OSU athletic events, alcohol will not be permitted in the following seating areas designated as “Student Seating” or “Family Seating”.

Men’s Basketball 
Sections 101;104;105;106;107 Rows K and below; Sections 110, 111, and 114 All Rows

Men’s Basketball (Non-Conference & Select Option games)
Section 114

Women’s Basketbal
Section 114

Hockey
Sections 111;114;117

VI. Guests may only purchase or be in possession of a maximum of two alcoholic beverages at any one time.  Bottles and cans will be decanted into plastic cups if event dynamics or Artist’s request dictate.

VII. For events when alcohol is served, sales will be cut off according to the following general guidelines:

Men’s Basketball – cut off at the 10 minute mark of the second half.
Women’s Basketball – cut off at the start of the 4rd quarter.
Hockey – cut off at the start of the 3rd period.
Concerts – cut off is generally one hour prior to the estimated end time of the show.

VIII. JSC Management may cut off or limit alcohol sales at any time if deemed necessary. JSC reserves the right to refuse the sale of alcohol to any guest.

Animals

Animals are prohibited with the exception of service animals for guests with special needs. Service animals must remain on a leash or harness at all times. If you have questions about bringing a service animal into the building, contact Guest Services prior to arrival at (614) 688-3939.

ATMs

Huntington Bank Automatic Teller Machines (ATMs) can be found on the Entry Level at sections 117 & 131 and at Section 232 on the Huntington Level.

Autographs

As a general rule, guests do not have the opportunity to obtain autographs from athletes or artists.  For some concert tours or at certain designated games, special autograph sessions may be set up in the concourse. 

Automotive Assistance

During Ohio State basketball and hockey games, The Schottenstein Center offers emergency auto service.  Contact a Guest Services staffer or Parking Team member for assistance.

Bicycle Racks

Bicycle racks are located outside the SE and NW Rotundas. 

Camera Policy

Video cameras, tripods, audio recording devices and cameras with telephoto or zoom lenses are not permitted. The standard policy for most events (including Ohio State hockey and basketball games) allows still cameras with a lens no greater than 100mm without flash. Special Events may have their own tour policy - call 614-688-3939 to verify for each event. At no time may photography interfere with other guests’ enjoyment.

Cell Phone / Computers

Cell phones and laptops are allowed in the arena as long as their use does not interfere with other guests’ enjoyment.  No devices can be plugged into the buildings' electrical outlets.  Currently, we do not have a wireless internet connection available for guests.

Code of Conduct

Our goal is to create a high-energy, enthusiastic environment, to lend support to our OSU teams and create memorable special events.  Guests are expected to act responsibly and be considerate of others.  Guests engaging in improper conduct (including but not limited to profane or abusive language, intoxication, and fighting/ throwing objects) may be ejected without refund and are subject to arrest.

Disability Services

Complete information about disability services including sign interpretation, arena access, purchasing accessible tickets and accessible parking can be found on the Accessibility Page.

Drop Off / Pick Up Locations

Guests can be dropped-off before en event on the access road loop beginning beyond the NW Rotunda.  After the event, pick-up will take place in the Scarlet 1 & 2 lots so that shuttle buses have full access to the loop.  Drop-off/ Pick-up locations may vary depending on event.

Designated Driver Program

Guests may register for the designated driver program at Guest Services. The individual agrees to be the designated driver for the night. They receive a wristband identifying them and a coupon for a complimentary soft drink for their participation.

Emergency Procedures

Should you need immediate assistance, please notify the nearest event staff member, security personnel, or visit a Guest Services Center located on the concourse on the Entry Level concourse at Section 122, the Huntington Level at Section 231 and on the Terrace Level at Section 331.

In the event of a serious emergency at the Schottenstein Center, event staff members are ready and available to assist all guests, including guests with disabilities. Pertinent information regarding the emergency situation and evacuation procedures will be provided over the public address system. Please always remain calm and follow the instructions from Schottenstein Center staff members.

Entry/ Re-Entry

Depending on the event, doors typically open 60 to 90 minutes prior to the face-off, tip-off or show start time.  Call (614) 688-3939 or 1(800) ARENA-01 to verify times for the event you plan to attend.  A full, untorn ticket must be presented for admission.  Guests may not exit and then re-enter except in the case of personal emergencies - check with a supervisor at one of the rotundas to make arrangements.

Family Amenities

Changing Stations

Changing stations are available in all restrooms.

Family Restrooms

A family restroom is available at First Aid (Section 118).

Quiet Room

For select events, a free Quiet Room is made available featuring snacks, magazines and a television available for parents or guardians to wait while their children enjoy the event. An event ticket is not required, however, those without tickets must remain in the Quiet Room and do not have access to the show at any time.  

Children's Entry

Ohio State University adheres to the Big Ten Conference policy of requiring that all guests, regardless of age, must present a valid ticket for entrance into football, men's basketball, and men's ice hockey games. For OSU Women’s Basketball, a child under 2 does not need a ticket, but is required to sit in the lap of their parent or guardian.

Fans wishing to bring small children (under the age of 2) to any of these events may purchase a lap ticket at a discounted rate for their infant. This ticket will allow the infant to enter the venue but that child must sit on their parent/guardian's lap. If a seat must be occupied by the child and/or a carrier, then a regular ticket must be purchased.

Lap tickets are only available on game/event day and can be purchased at the ticket office at the venue in which the event is being held
Only children UNDER age 2 are eligible for the lap ticket discount
This lap ticket policy only applies to home contests in football, men's basketball, and men's ice hockey

Football - Ohio Stadium - Gate 5 (NW Corner) - $10/ticket

Men's Basketball - Schottenstein Center - NW or SE ticket office - $5/ticket

Men's Ice Hockey -Schottenstein Center -NW or SE ticket office - $2/ticket

For most Concerts and Special Events at the Schottenstein Center, a child under 2 years old does not need a ticket but it is recommended to call before you buy as some family shows have policies requiring tickets for those under 2 years old. Call 614-688-3939 for information about a specific event.    

Strollers

Strollers are welcome; however, their use may not interfere with other guests or block access. They can be stored under the guest’s seat or may be checked at Guest Services.

Food & Beverage

Fans will be cheering for the exciting options offered this season thanks to our chef-tested, fan-approved food items such as Rooster’s Boneless Wings, the Schott Burger and Signature Sub Sandwiches. Menu subject to change.

Concession Offerings

Menu Highlights

Lost and Found (items and Tag-A-Kid)

During an event, Lost & Found items are turned in to Guest Services locations on each level. If you find an item, please take it to Guest Services. After an event, unclaimed items are taken to the administrative offices. To check on a lost item, call 614-688-3939. Stop by Guest Services upon entry to tag your child with a wristband that lists their seat location.

PA Announcements / Paging/ Birthday-Anniversary wishes

PA announcements at the request of guests cannot be accommodated during events. To reach somebody attending an event (emergency ONLY), call the Administrative Office at (614) 688-3939 and provide their exact seat location.   Fans wishing to have birthday or anniversary wishes placed on the Schottenstein Center's in-arena video scoreboard can do so by calling 614-292-3672 -- cost is $100 -- deadline is 3 business days prior to game.

Marquee
The Schottenstein Center Exterior Event Marquee promotes events at the Schottenstein Center, Nationwide Arena and OSU Athletic events   It is not available for personal messaging.

Prohibited Items

Large bags and backpacks are NOT permitted inside the arena. Guests with such an item will be instructed to return it to their vehicle. We reserve the right to inspect any and all items - guests who refuse a search may be denied entry.

Banners, posters and signs are not permitted for OSU athletic events and for most special events. Some events allow small signs as long as they do not impede the view of other guests. (Call 614-688-3939 to verify the policy for the event you will be attending.) No poles or sticks (including selfie sticks) will be allowed. Signs deemed offensive, vulgar or commercial will not be permitted.

Outside food and beverages, coolers, bottles and cans are not permitted.

Any type of laser object is strictly prohibited. Any guest found using such an object is subject to immediate ejection and confiscation of the object. In addition, game delays created by use of such objects could result in a penalty to the home team.

Noise-making devices are not permitted including but not limited to: horns, whistles, filled milk jugs, and bells. Guests may bring a small portable radio or television as long as they listen with an earpiece or headphones and it doesn’t obstruct other guests or aisle access.

For the safety and comfort of guests, staff, and artists, the following items are never permitted:

  • Animals (except service animals assisting guests with disabilities)
  • Fireworks or explosives
  • Helium balloons and beach balls
  • Illegal Drugs
  • Weapons of any kind (can include pocket knives, wallet chains, tools and jewelry)
  • Any items that in the judgment of venue management may pose a safety hazard or diminish the enjoyment of an event by other guests.

Vending, peddling, product sampling and flyering is prohibited without the express permission of venue management. 

Taxis

Taxis can normally be found after an event along Borror Drive on the North side of the facility. Our Guest Services Booths will gladly call a taxi for you. 

First Aid

First Aid (staffed by paramedics/EMTs or the American Red Cross) is located on the Entry Level at Section 118 and on the Terrace Level at Section 331. In an emergency, please notify any Team Member or uniformed police officer.  Coin-operated dispensers at both locations contain over-the-counter medications such as aspirin, ibuprofen, and acetaminophen.

Tobacco

The use of all types of tobacco products (including and not limited to, cigarettes, electronic cigarettes, cigars and cigarillos, hookah smoked products, pipes, oral tobacco and nasal tobacco) is prohibited in all university buildings and on all university-owned properties, including parking lots, garages, and all outside areas. This also includes any product intended to mimic tobacco products, contain tobacco flavoring, or deliver nicotine other than for the purpose of cessation.

 

Shuttles

A free “Quick Schott” shuttle is available at most large events and runs from the Buckeye Lots (corner of Ackerman and Fred Taylor Drive) to the Center's NE Rotunda.  Pick-up after the event is at the NE Rotunda.  The service is typically available one hour before doors open until approximately 90 minutes after the event.  Call (614) 688-3939 to see if the shuttle will be available during the event you are attending. 

 

Tours / Visitor Information

Get a backstage tour of The Schottenstein Center, home of the Ohio State Buckeyes and arena to the stars!

Tours include:

  • Backstage dressing rooms
  • Team locker room hallway & training facilities
  • Huntington Club and the University's Buckeye Suite
  • the Ohio State Athletics Hall of Fame
  • Award-winning terrazzo flooring
  • VIP Meet & Greet Rooms
  • Arena Floor

Building tours (on non-event days) are available - call 688-3939 to book a tour and receive cost information. Accommodations can be made for guests with special needs. Tours of the Schottenstein Center typically last about 1 hour. For information on Ohio Stadium tours, please call the Athletic Department at 614-247-6713.

Ohio State Buckeyes
Men's Basketball
Men's Basketball
Women's Basketball
Women's Basketball
Men's Hockey
Men's Hockey

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