We are working around the clock with our partners to get shows rescheduled. Hold onto your tickets AND check back for updates.
For future events that are still scheduled, you’re all set. If anything changes, ticketmaster will contact you directly.
If your event is canceled, there's nothing you need to do. Ticketmaster will automatically refund the full cost of the ticket and fees to the original purchaser’s method of payment. Due to unprecedented volume, please note that refunds may take up to 30 days. If your event is rescheduled, you will be contacted as soon as we have that information. If your event organizer is offering refunds for a rescheduled event, a refund link will be visible under the event in your Ticketmaster account.
Given the unprecedented circumstances, event organizers are constantly assessing the situation and making determinations regarding refunds. If your event is not currently enabled for refunds, check back later, as this status may change.
For additional information, you can contact our Fan Support team. Due to the high volume of inquiries, we are experiencing longer than normal wait times.