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We're thrilled to welcome YOU back to the Schottenstein Center.  We've worked closely with health officials and have implemented procedures, protocols, and technologies to create a safe and comfortable experience.  Let's Do This!

HERE'S WHAT TO EXPECT ...

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Face masks that fully cover your nose / mouth and fit securely under the chin are required for all guests (age 2+) and must be worn unless eating or drinking in your seats.  Gaiters, bandanas or masks with vents are NOT permitted.  

 

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NO Bag Policy - Bags or purses of any size are NOT permitted in the Schottenstein Center. Wallets and wristlets no larger than 8”x5”x1” are permitted. There is an exception for medical or child care bags that will be cleared via a designated line at each entry. 

Cashless

The Schottenstein Center has converted to a mostly cashless experience from digital ticketing to concessions.  Purchases can be made with a debit OR credit card.  Concessions stands also accept mobile wallet options like Apple Pay or Google Pay.

Cleaning/ Disinfection

 

AirFlow_Icon_red.jpgThe Schottenstein Center's HVAC system is equipped with high-efficiency air filters that remove 99.97% of airborne particles. 100% outside air circulates throughout the arena resulting in three air changes per hour. 

Electrostatic disinfectant sprayers are used in restrooms, concourses, concession areas, elevators/ escalators and seating areas.  An antimicrobial agent is used on surfaces.  Hand sanitizer dispensers are located throughout the venue.

In restrooms, motion-activated faucets, urinals, and toilets have been installed.  Hands-free paper towel and soap dispensers are available.  Dedicated venue staff will sanitize touchpoints frequently throughout events. 

Family restrooms and the nursing room will be open to guests.

 

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The Schottenstein Center is seeking Global Biorisk Advisory Council® (GBAC) STAR™ accreditation.  The GBAC STAR™ program requires demonstrated compliance with 20 core elements from risk assessment strategies to emergency preparedness and response.  Accreditation recognizes implementation of the most stringent protocols for cleaning, disinfection and infectious disease prevention.

Entry/ Elevators/ Escalators

Tickets will list a designated entrance to allow for physical distancing.  

Please Note: Gathering with others outside your assigned pod and/or congregating in the concourse or common areas will not be permitted.

Elevators will be limited to 2 guests OR your ticket pod size (MAX 4 guests).  Guests with disabilities will have first priority.  Staircases are available for most guests. 

Escalator capacity/ use should be spread out with no more than two guests every three steps.

Food & Beverage

Distancing and enhanced safety protocols will be implemented in food service areas.  Items will be individually packaged with condiments provided upon request.  Self-serve utensil and napkin dispensers will be available.  No refills on drinks, popcorn, or other items.

Concession stands and bars are cashless.  Purchases can be made with a debit /credit card, or mobile payments like Google or Apple Pay.  

No eating or drinking is permitted in concourses.  Guests MUST eat in their seats or designated dining areas.  Masks MUST be worn unless eating or drinking.

Mobile Ticketing

The Schottenstein Center has moved to mobile ticketing.  Tickets purchased via ticketmaster.com OR the ticketmaster app are delivered by text or email as a SafeTix barcode.  Codes are valid for entry ONLY when presented on your mobile device - not on printed on paper.  Screenshots will not be accepted.  

If you don't have a smartphone, bring your confirmation email and photo ID to the Ticket Office windows on the day of the event for assistance.  

The Ticket Office located at the Center's Northeast corner will be open on event days ONLY for customer service or the purchase of any tickets that remain available for sale. 

Security Screenings

NO BAG Policy - Bags or purses of any size are NOT permitted in the Schottenstein Center. Wallets and wristlets no larger than 8”x 5”x1” are permitted. There is an exception for medical or child care bags that will be cleared via a designated line at each entry.

Walk-thru security screenings will be in place.  In addition to the NO BAG policy, the following items are prohibited:

  • Animals, except service animals assisting guests with disabilities
  • Professional-grade Cameras and detachable lenses
  • Drugs (illegal)
  • Outside Food and Beverage including alcohol
  • Weapons or tools of any type

Management reserves the right to determine safety hazards.  If prohibited or offensive items are found, guests may return them to their vehicle or surrender the item to Security without return.  

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CONTACT US 

Schottenstein Center                                          Contact us card -- 614-688-3939
555 Borror Drive
Columbus, OH 43210
(614) 688-3939 

 

WARNING: We have taken enhanced health and safety measures to protect you; however, an inherent risk of exposure to communicable diseases such as COVID-19 exists in any place where people gather. Note that protocols will evolve according to changing standards and public health directives. Failure to comply with health and safety measures may result in removal from the Schottenstein Center.   Ohio Department of Health (ODH) Guidelines