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Purchasing Tickets

tm-0705884a36.pngVerified Tickets are available exclusively through Ticketmaster Charge-By-Phone at 1-800-745-3000, ticketmaster.com OR in person at the Schottenstein Center Ticket Office's NEW location (Northeast corner of the venue nearest Olentangy River Road). For additional info, CALL (614) 292-2624 OR 1-800-GOBUCKS.

Ticket Office

There are no Ticketmaster fees (facility fee may apply) on tickets purchased through the Schottenstein Center Ticket Office. Methods of Payment: Cash/ Visa/ Mastercard/ Discover or American Express.  Checks are not accepted.

HOURS of OPERATION

Monday - Friday: 8AM - 5PM

Saturday/ Sunday: Closed except for OSU Athletic events, on sales and special events

Event Day Hours
Men’s Basketball- open 2 hours before tip through halftime
Men’s Ice Hockey- open 90 minutes before puck drop through the 2nd intermission
Women’s Basketball - open 90 minutes before tip through halftime
Special Events - open at least 90 minutes before event posted start time

When an event starts before NOON, the Box Office opens at least two hours before show time. Hours subject to change due to event time changes, holidays or weather.  Please CALL ahead to confirm.

Holiday Hours

Friday, Dec. 21                     8AM. – 2PM .

Monday, Dec. 24                  Closed

Tuesday, Dec. 25                 Closed

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Monday, Dec. 31                  8AM . – 2PM

Tuesday, Jan. 1                   Closed

No refunds or exchanges on tickets purchased for a Schottenstein Center concert or event. If an event is canceled or rescheduled, please return to your original point of purchase.

Mobile ticketing - only ticketmaster mobile-compatible tickets (generated by ticketmaster and shown on a mobile device as a QR code, not a standard barcode) will be accepted. Traditional print-at-home or pdf tickets must be printed in advance and presented on paper for entry. Valid tickets purchased through the secondary market can be reprinted for a non-refundable $10-$20 fee. Please note that the Schottenstein center does not accept pdf print-at-home tickets for some events.

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Buyer Beware Ticketing Tips

StubHub, Vivid Seats, eBay, Craig's List, secondary ticket agencies or "ticket brokers" are not recognized ticketing agents. Tickets purchased from unauthorized agents can be counterfeit, stolen, or otherwise void and may not be valid for admission to the event. Websites other than schottensteincenter.com, ohiostatebuckeyes.com or ticketmaster.com are not affiliated with the venue or university.

The Schottenstein Center is unable to honor, replace or refund invalid tickets. Invalid tickets will be confiscated and a report filed. A copy of the tickets/ report provided upon request. The Schottenstein Center strictly prohibits ticket scalping and the resale of tickets.

Ticket FAQS

What if I have a PROBLEM?

The box office is available to help with a variety of ticket issues. Have your photo ID, confirmation number and credit card used for purchase available to locate your order quickly. Tickets that can't be validated can be replaced with new tickets for purchase if available. For tickets purchased through Ticketmaster, please contact the customer service line at 800-653-8000.

What if my tickets are LOST or STOLEN?

If your tickets are lost or stolen, please contact the original point of purchase. For tickets purchased through Ticketmaster online or charge by phone, call Ticketmaster customer service at 800-653-8000. For tickets purchased through the Schottenstein Center Ticket Office, call us at 614-292-2624.

How can I see an events' SEATING CHART/ STAGE SET-UP/ GA FLOOR?

Stage configurations vary greatly for concerts and events and are available for online viewing at Ticketmaster.com. View basic seating charts.

Note: these do not necessarily represent a specific event and are subject to change. Most concerts are set up in an end-stage format where the stage is located on the west side of the building. If a concert is "in the round", the stage is centered on the floor. To determine where your seats are, remember that seat #1 is on the left if you are facing the row. The number of seats in a row and number of rows (labeled alphabetically) varies per section. Events with a GA (General Admission) Floor means that there are no chairs on the floor (standing room only). A valid GA FLOOR ticket and show-issued wristband are required for access to the floor.

Can I avoid SERVICE FEES?

Service fees are charged on all online and phone orders on a per ticket basis to cover the costs that allow Ticketmaster and The Schottenstein Center to provide a range of convenient purchasing options. Fees vary by event and ticket price. Purchasing tickets in person at the Schottenstein Center Box Office is the only way to avoid Ticketmaster service fees. Tickets purchased through the secondary market should be printed ahead of time. They will not scan from a mobile device. If you need valid tickets reprinted, the Box Office will print them for a non-refundable $10-20 fee. We cannot guarantee the validity of any ticket that was not purchased via Ticketmaster or the Box Office.

What is the REFUND/ EXCHANGE Policy?

No refunds or exchanges unless a Schottenstein Center event is postponed or canceled. For tickets purchased through Ticketmaster, please contact the customer service line at 800-653-8000.

MOBILE Tickets/ "PRINT AT HOME" Tickets/ "CREDIT CARD ENTRY" - How do I handle?

Mobile tickets generate QR codes that you pull up on your phone and take directly to the ticket scanners. We suggest you pull these up in advance as large crowds can impact network access. Print at Home tickets does not scan from a mobile device. Make sure to print these PRIOR to coming to the show. These are your tickets to take directly to the ticket scanners. If you share print at home tickets you must provide the most recent version or barcodes could be voided and tickets can only be reprinted for the original purchaser of record. View more info on Print at Home. When tickets are described as “Credit Card Entry”, it means the tickets are paperless. The credit card used to purchase the tickets will be needed to enter the venue on show night along with a photo ID that matches the name on the credit card. View more details on paperless ticketing.

Where is WILL CALL?

WILL CALL can be picked up at the Ticket Office near the NE Rotunda. You will be asked to show photo ID. Make sure you have the credit card used to purchase the tickets if purchased through Ticketmaster. Will call tickets MUST be left in the name of the individual picking up and will only be released to the name on the account/envelope with matching ID. If you chose e-tickets when you ordered, they are mobile or print at home, not WILL CALL.

Entertainment: General WILL CALL may be picked up 90 minutes prior to the event. Tickets left by tour staff usually arrive approximately one hour prior to the event start time.

OSU Men’s Ice Hockey: General WILL CALL may be picked up 90 minutes prior to the game. Tickets left by players, coaches / or for recruits must be picked up at the practice facility entrance near the NW Rotunda. OSU Student entrance (valid BuckID for admittance) is in the SW Rotunda.

OSU Women’s Basketball: General WILL CALL may be picked up 90 minutes prior to the game at the Main Ticket Office (SE Rotunda) or NW Ticket Windows. Tickets left by players, coaches /for recruits must be picked up at the practice facility entrance near the NW Rotunda. OSU Student entrance (valid BuckID for admittance) is in the SW Rotunda.

OSU Men’s Basketball: General WILL CALL may be picked up 2 hours prior to the game. Tickets left by players, coaches /or for recruits must be picked up at the practice facility entrance near the NW Rotunda. OSU Student entrance (valid BuckID for admittance) is in the SW Rotunda.

How do I know if an artist will be performing at the Schottenstein Center and when tickets will GO ON SALE?

Shows are posted on the Schottenstein Center website as soon as we have approval. We understand the frustration of hearing about a pending event from other sources. Complete and accurate detail can be found on our event calendar OR call 614-688-3939 to inquire.

What is the AGE REQUIREMENT for tickets to events at the Schottenstein Center?

For most Concerts and Special Events, a child under age 2 does not need a ticket as long as the child sits on the lap of a parent or guardian. Some events will not be appropriate for young children. Call before you buy as many family shows have policies requiring tickets for those 2 and under.

For athletic events including football, men's basketball, and men's ice hockey, Ohio State University adheres to the Big Ten Conference policy requiring that all guests, regardless of age, must present a valid ticket for entrance into games. For Women’s Basketball, a child under 2 does not need a ticket but is required to sit in the lap of their parent or guardian. Fans wishing to bring small children (under the age of 2) to football, men's basketball, and men's ice hockey may purchase a lap ticket at the venue on game day ONLY that will allow entry.

  • Football - Ohio Stadium - Gate 5 (NW Corner) - $10/ticket
  • Men's Basketball - Schottenstein Center - SE ticket office - $5/ticket
  • Men's Ice Hockey -Schottenstein Center - SE ticket office - $2/ticket

Why do some of the BEST TICKETS sell so quickly AND then better tickets sometimes become available long after the event goes on sale??

When an event goes on sale, there are typically thousands of customers searching for tickets across multiple distribution channels. If 500 fans are simultaneously buying four tickets each, 2,000 tickets can be sold in just seconds. There is a common misconception that all shows sell out which is actually extremely rare. Most of the time tickets are available at face value until show day. Keep in mind, that at the very start of an on-sale, many seats may be held for several minutes as buyers browse and many will be released back into the pool. The system is set up to sell "best available" in the price level you select. Grabbing those for a hot show is the way to make sure you are not shut out. Tickets can also be released for sale as the event approaches if the artist or team no longer need tickets they held OR once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Often, great seats are released at the last minute.

Why do I need to keep my TICKET STUB?

Your ticket stub is proof that you are in possession of a valid ticket. You may be asked to present your ticket stub to verify your seat location. The ticket stub is also needed whenever a cancellation or rescheduled performance situation occurs.

How can I get BACKSTAGE PASSES/ MEET-n-GREET access?

The Schottenstein Center does not issue or sell backstage passes to events. Backstage access is strictly limited. Guests who are seeking access backstage and/or to the event level may do so only with the appropriate credential. Guests who are found to be in these locations without proper credentials may be subject to ejection and/or arrest.

 

ACCESSIBILITY INFORMATION

View our full Accessibility Policy.

How does the TICKET LOTTERY work?

The Schottenstein Center conducts lotteries for some on-sales to give each person an equal chance of being first in line.

Approximately one hour before the on sale, we will distribute numbers to everyone in line. 15 minutes prior to on sale, one number will be drawn to determine the start of the line (you must be present at this time) and the numbers that follow will line up sequentially behind that starting number. All customers arriving after the starting number has been pulled will be placed at the back of the line. Issuance of a number does not guarantee a ticket. Ticket limits vary. For purchase with a credit card, please have your photo ID available.