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Purchasing Tickets

TM 2019 logo.jpgTicketmaster is the official ticketing partner for events at the Schottenstein Center sold through ticketmaster.com OR in person at the Ticket Office located on the venue's Northeast corner. For additional info, call (614) 292-2624 OR 1-800-GOBUCKS. There are no Ticketmaster fees (facility fee applieson tickets purchased through the Schottenstein Center Ticket Office. Methods of Payment: Cash/ Visa/ Mastercard/ Discover or American Express.  Checks are not accepted. We do not sell tickets over the phone.

STATUS of postponed, rescheduled & cancelled events

The Ticket Office is CLOSED.  
Contact Us by E-mail: at [email protected]
Contact Us by Phone: 1-800-GO-BUCKS (1-800-462-8257) is monitored Monday-Friday from 9AM to 4PM and you may leave a voicemail for a return call the following business day.
Contact Us by Live Chat: Visit OhioStateBuckeyes.com/tickets and select the “Let’s Chat” button on the bottom right of the screen Monday-Friday from 9AM to 4PM.  

Ohio State Athletics news and schedules - ohiostatebuckeyes.com



Monday - Friday: 8AM - 5PM

Saturday/ Sunday: Closed except for event days OR on sale dates

Event Day Hours
Men’s Basketball- open 2 hours before tip through halftime
Men’s Ice Hockey- open 90 minutes before puck drop through the 2nd intermission
Women’s Basketball - open 90 minutes before tip through halftime
Special Events - open at least 90 minutes before event posted start time


Ohio State Football tickets are available for purchase at the Schottenstein Center Ticket office during normal business hours. On home football game days, the ticket windows at Gate 5 near the northwest corner of Ohio Stadium open 4 hours prior to kickoff and remain open until halftime. CLICK HERE for online football ticket info/ sales.

When an event starts before NOON, the Ticket Office opens at least two hours before show time. Hours subject to change.  Call ahead to confirm.

No refunds or exchanges on tickets purchased for a Schottenstein Center concert or event. Ticket pricing is subject to change at any time. If an event is canceled or rescheduled, please return to your original point of purchase.

ONLY mobile tickets (generated by Ticketmaster and shown on a mobile device as a QR code, not a barcode ) will be accepted. We suggest you load into your mobile wallet. Take your mobile ticket generated QR code directly to the ticket scanners. QR codes are valid for entry ONLY when presented on your mobile device - they are not valid printed on paper.  The Schottenstein Center does not accept print-at-home tickets.



Buyer Beware Ticketing Tips

StubHub, Vivid Seats, eBay, Craig's List, secondary ticket agencies or "ticket brokers" are not recognized ticketing agents. Tickets purchased from unauthorized agents can be counterfeit, stolen, or otherwise void and may not be valid for admission to the event. Websites other than schottensteincenter.com, ohiostatebuckeyes.com or ticketmaster.com are not affiliated with the venue or university.

The Schottenstein Center is unable to honor, replace or refund invalid tickets. Invalid tickets will be confiscated and a report filed. A copy of the tickets/ report provided upon request. The Schottenstein Center strictly prohibits ticket scalping and the resale of tickets.

Ticket FAQS


View our full Accessibility Policy.

CLICK HERE for details on buying accessible tickets via ticketmaster.

What if I have a PROBLEM?

The box office is available to help with a variety of ticket issues. Have your photo ID, confirmation number and credit card used for purchase available to locate your order quickly. Tickets that can't be validated can be replaced with new tickets for purchase if available. For tickets purchased through Ticketmaster, contact the customer service Fan Support line at 1-800.653.8000 or  CLICK HERE  for additional CONTACT US info.

What if my tickets are LOST or STOLEN?

If your tickets are lost or stolen, please contact the original point of purchase. For tickets purchased through Ticketmaster online or charge by phone, call Ticketmaster customer service at 800-653-8000. For tickets purchased through the Schottenstein Center Ticket Office, call us at 614-292-2624.

How can I see an events' SEATING CHART/ STAGE SET-UP/ GA FLOOR?

Stage configurations vary greatly for concerts and events and are available for online viewing at Ticketmaster.com. View basic seating charts.

Note: these do not necessarily represent a specific event and are subject to change. Most concerts are set up in an end-stage format where the stage is located on the west side of the building. If a concert is "in the round", the stage is centered on the floor. To determine where your seats are, remember that seat #1 is on the left if you are facing the row. The number of seats in a row and number of rows (labeled alphabetically) varies per section. Events with a GA (General Admission) Floor means that there are no chairs on the floor (standing room only). A valid GA FLOOR ticket and show-issued wristband are required for access to the floor.


Service fees are charged on all online and phone orders on a per ticket basis to cover the costs that allow Ticketmaster and The Schottenstein Center to provide a range of convenient purchasing options. Fees vary by event and ticket price. Purchasing tickets in person at the Schottenstein Center Box Office is the only way to avoid Ticketmaster service fees. Tickets purchased through the secondary market should be printed ahead of time. They will not scan from a mobile device. If you need valid tickets reprinted, the Box Office will print them for a non-refundable $10-20 fee. We cannot guarantee the validity of any ticket that was not purchased via Ticketmaster or the Box Office.

What is the REFUND/ EXCHANGE Policy?

No refunds or exchanges unless a Schottenstein Center event is postponed or canceled. For tickets purchased through Ticketmaster, please contact the customer service line at 800-653-8000.

MOBILE Tickets - How do I handle?

JSC Mobile Entry

Mobile tickets generate QR codes that you pull up on your phone and take directly to the ticket scanners. We suggest you pull these up in advance and load into your mobile wallet as large crowds can impact WiFi access. QR codes are valid for entry ONLY when presented on your mobile device - they are not valid printed on paper.  

Where is WILL CALL?

WILL CALL can be picked up at the Ticket Office near the NE Rotunda. You will be asked to show photo ID. Make sure you have the credit card used to purchase the tickets if purchased through Ticketmaster. Will call tickets MUST be left in the name of the individual picking up and will only be released to the name on the account/envelope with matching ID. If you chose e-tickets when you ordered, they are mobile or print at home, not WILL CALL.

Entertainment: General WILL CALL may be picked up 90 minutes prior to the event. Tickets left by tour staff usually arrive approximately one hour prior to the event start time.

OSU Men’s Ice Hockey: General WILL CALL may be picked up 90 minutes prior to the game. Tickets left by players, coaches / or for recruits must be picked up at the practice facility entrance near the NW Rotunda. OSU Student entrance (valid BuckID for admittance) is in the SW Rotunda.

OSU Women’s Basketball: General WILL CALL may be picked up 90 minutes prior to the game at the Main Ticket Office (NE Rotunda). Tickets left by players, coaches /for recruits must be picked up at the practice facility entrance near the NW Rotunda. OSU Student entrance (valid BuckID for admittance) is in the SW Rotunda.

OSU Men’s Basketball: General WILL CALL may be picked up 2 hours prior to the game. Tickets left by players, coaches /or for recruits must be picked up at the practice facility entrance near the NW Rotunda. OSU Student entrance (valid BuckID for admittance) is in the SW Rotunda.

How do I know if an artist will be performing at the Schottenstein Center and when tickets will GO ON SALE?

Shows are posted on the Schottenstein Center website as soon as we have approval. We understand the frustration of hearing about a pending event from other sources. Complete and accurate detail can be found on our event calendar OR call 614-688-3939 to inquire.

What is the AGE REQUIREMENT for tickets to events at the Schottenstein Center?

For most Concerts and Special Events, a child under age 2 does not need a ticket as long as the child sits on the lap of a parent or guardian. Some events will not be appropriate for young children. Call before you buy as many family shows have policies requiring tickets for those 2 and under.

For athletic events including football, men's basketball, and men's ice hockey, Ohio State University adheres to the Big Ten Conference policy requiring that all guests, regardless of age, must present a valid ticket for entrance into games. For Women’s Basketball, a child under 2 does not need a ticket but is required to sit in the lap of their parent or guardian. Fans wishing to bring small children (under the age of 2) to football, men's basketball, and men's ice hockey may purchase a lap ticket at the venue on game day ONLY that will allow entry.

  • Football - Ohio Stadium - Gate 5 (NW Corner) - $10/ticket
  • Men's Basketball - Schottenstein Center - NE ticket office - $5/ticket
  • Men's Ice Hockey -Schottenstein Center - NE ticket office - $2/ticket

Why do some of the BEST TICKETS sell so quickly AND then better tickets sometimes become available long after the event goes on sale??

When an event goes on sale, there are typically thousands of customers searching for tickets across multiple distribution channels. If 500 fans are simultaneously buying four tickets each, 2,000 tickets can be sold in just seconds. There is a common misconception that all shows sell out which is actually extremely rare. Most of the time tickets are available at face value until show day. Keep in mind, that at the very start of an on-sale, many seats may be held for several minutes as buyers browse and many will be released back into the pool. The system is set up to sell "best available" in the price level you select. Grabbing those for a hot show is the way to make sure you are not shut out. Tickets can also be released for sale as the event approaches if the artist or team no longer need tickets they held OR once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Often, great seats are released at the last minute.

How can I get BACKSTAGE PASSES/ MEET-n-GREET access?

The Schottenstein Center does not issue or sell backstage passes to events. Backstage access is strictly limited. Guests who are seeking access backstage and/or to the event level may do so only with the appropriate credential. Guests who are found to be in these locations without proper credentials may be subject to ejection and/or arrest.