Ticketmaster is the exclusive ticketing partner for events at the Schottenstein Center with tickets sold through ticketmaster.com or the ticketmaster app. The ticket office located at the Center's Northeast corner will be open on event days ONLY for customer service or the purchase of any tickets that remain available for sale.
Contact Us by email at [email protected]
Call 1-800-GO-BUCKS (1-800-462-8257) M-F 9AM to 4PM.
Visit OhioStateBuckeyes.com/tickets and select the “Let’s Chat” button on the bottom right of the screen M-F 9AM to 4PM.
The Schottenstein Center has moved to mobile ticketing. Tickets purchased via ticketmaster.com OR the ticketmaster app are delivered by text or email as a SafeTix code. Codes are valid for entry ONLY when presented on a mobile device. Screenshots or paper printouts will not be accepted.
Bookmark My Ticketmaster in your browser or add tickets to your mobile wallet in advance. Keep your phone charged, unlocked and set to maximum brightness for contactless scanning.
If you don't have a smartphone, bring your confirmation email and photo ID to the Ticket Office windows for assistance on event day. We cannot guarantee the validity of tickets purchased from an unauthorized source. Transfers of third-party tickets must be transferred through Ticketmaster. Only Ticketmaster mobile-compatible tickets (generated by Ticketmaster and shown on a mobile device as a SafeTix code) will be accepted.
The Schottenstein Center has converted to a mostly CASHLESS experience from digital ticketing to concessions. Purchases can be made with a debit/ credit card or mobile payments like Google or Apple Pay.
CLICK HERE for the status of postponed, rescheduled & cancelled events.
Ticketmaster is the only authorized ticketing agent of the Schottenstein Center. If you purchase tickets from an unauthorized agent in the secondary market you risk purchasing counterfeit or invalid tickets. No refunds or exchanges. Ticket prices are subject to change at any time. If an event is canceled or rescheduled, return to your original point of purchase.
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What should I know about UNAUTHORIZED TICKETS?
StubHub, Vivid Seats, eBay, Craig's List, secondary ticket agencies or "ticket brokers" are not recognized ticketing agents. Tickets purchased from unauthorized agents can be counterfeit, stolen, or otherwise void and may not be valid for admission to the event. Websites other than schottensteincenter.com, ohiostatebuckeyes.com or ticketmaster.com are not affiliated with the venue or university.
The Schottenstein Center is unable to honor, replace or refund invalid tickets. Invalid tickets will be confiscated and a report filed. A copy of the tickets/ report provided upon request. The Schottenstein Center strictly prohibits ticket scalping and the resale of tickets.
What if I have a PROBLEM/ Tickets are LOST or stolen?
The box office is available to help with a variety of ticket issues. Have your photo ID, confirmation number and credit card used for purchase available to locate your order quickly. Tickets that can't be validated can be replaced with new tickets for purchase if available.
For tickets purchased through Ticketmaster, contact the customer service Fan Support line at 1-800.653.8000 or CLICK HERE for additional CONTACT US info.
If your tickets are lost or stolen, please contact the original point of purchase. For tickets purchased through Ticketmaster online, call Ticketmaster customer service at 800.653.8000. For tickets purchased through the Ticket Office, call us at 614.292-2624 with: date of purchase, the method of payment and number of tickets.
Can I avoid SERVICE FEES?
Service fees are charged per ticket on all orders and vary by event and ticket price. Purchasing tickets from the Schottenstein Center Ticket Office is the only way to avoid most service fees.
How to TRANSFER your tickets ...
The easiest meetup spot at any venue is always your seats. It’s simple to transfer tickets to friends or family before an event, right from your account.
How to Transfer Tickets:
1. Sign in to your account and select your event
2. Select Transfer Tickets
3. Choose which tickets you’d like to transfer
4. Enter the recipient's first and last name, email address, and an optional note
5. Confirm and click Send
TIP: You must have a Ticketmaster account to receive a ticket via transfer. If the person to whom you are transferring tickets does not have an account, they can easily create one when accepting their tickets.
What is the CHILD TICKET POLICY?
Children UNDER two (2) years of age are admitted free of charge for MOST events as long as they sit on a lap. Age limit is subject to change.
Why do some of the BEST TICKETS sell quickly AND better tickets become available long after the event goes on sale??
When an event goes on sale, there are typically thousands of customers searching for tickets across multiple distribution channels. If 500 fans are simultaneously buying four tickets each, 2,000 tickets can be sold in just seconds. There is a common misconception that all shows sell out which is actually extremely rare. Most of the time tickets are available at face value until show day. Keep in mind, that at the very start of an on-sale, many seats may be held for several minutes as buyers browse and many will be released back into the pool. The system is set up to sell "best available" in the price level you select. Grabbing those for a hot show is the way to make sure you are not shut out. Tickets can also be released for sale as the event approaches if the artist or team no longer need tickets they held OR once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Often, great seats are released at the last minute.
Where is WILL CALL?
If you purchased tickets through Ticketmaster (the only authorized seller of tickets to events at the Schottenstein Center) YOUR tickets were/ will be delivered as mobile to be scanned at entry. Your phone is your ticket!
You can also transfer your mobile tickets to another guest. We cannot guarantee the validity of tickets purchased from an unauthorized source. Transfers of third-party tickets must be transferred through Ticketmaster. Only Ticketmaster mobile-compatible tickets (generated by Ticketmaster and shown on a mobile device as a SafeTix code) will be accepted at entry.
If you don't have a smartphone, bring your confirmation email and photo ID to the Box Office ON EVENT DAY for assistance.
Can I get BACKSTAGE PASSES/ MEET-n-GREET access?
The Schottenstein Center does not issue or sell backstage passes to events. Backstage access is strictly limited and is arranged by tour management on a show-by-show basis.
Guests found in these locations without proper credentials may be subject to ejection and/or arrest.