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A-Z Guide 

Accessibility Info

Find complete information about accessibility services including sign interpretation, arena access, purchasing accessible tickets and parking on the Accessibility Page.

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Alcohol Policy/ Designated Driver Program

We seek to provide a safe and enjoyable experience for all guests. We recognize our responsibility to ensure that alcohol sales, service and consumption are effectively managed. The Schottenstein Center and Levy promote responsible consumption of alcoholic beverages according to the TEAM (Techniques for Effective Alcohol Management) Program and Industry Best Practices. If you have any concerns, please contact any of our Guest Services Staff.

  1. Alcohol will not be sold or permitted to be in possession of persons under the legal drinking age of 21 years old. Servers will request identification from any guests that appear to be 30 years of age or younger.
  2. In accordance with Ohio law, Levy Concessions only accepts Ohio Driver’s Licenses, ID Cards issued by the Ohio Department of Public Safety for guests who do not drive, driver’s licenses from other states/ Canada that can be validated OR valid Military ID’s or Passports.
  3. Staff are trained to manage and monitor alcohol consumption and respond to alcohol-related issues.
  4. Guests who consume alcohol are expected to drink responsibly. A Designated Driver Program is available at Guest Services locations. Responsible Designated Driver participants will receive an identifying wristband and coupon for a complimentary soft drink.
  5. Guests are not permitted to bring alcoholic beverages into the facility or  leave the facility with alcoholic beverages. Guests who appear intoxicated will not be permitted to enter the facility. Guests who violate alcohol policies are subject to ejection or further actions with no refund.
  6. Guests may only purchase or be in possession of a maximum of two alcoholic beverages at any time. Bottles and cans may be decanted into plastic cups if requested by the Artist.
  7. For events when alcohol is served, sales will be cut off according to the following general guidelines:
    • Men’s Basketball – cut off at the 10-minute mark of the second half.
    • Women’s Basketball – cut off at the start of the 4th quarter.
    • Hockey – cut off at the start of the 3rd period.
    • Concerts – cut off is generally one hour prior to the estimated end time of the show.
  8. Management may cut off or limit alcohol sales at any time. We reserve the right to refuse the sale of alcohol to any guest.
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Animals

Animals: Pets, Service Animals, ESAs

 

Animals with the exception of trained service dogs or miniature horses are not permitted in the Schottenstein Center.

 

Service Dogs in Training are recognized by the Ohio Revised Code and are permitted.  Service dogs in training must be under control and have a liability insurance policy provided by the non-profit agency sponsoring the training. Typically, puppy rearing (under six months of age) focused on socialization and general obedience training is not considered Service Animal Training.

 

Emotional Support Animals may be permitted at Ohio State facilities as a reasonable accommodation.  Requests must be reviewed by the University ADA Coordinator’s Office. Guests wishing to make a request for an Emotional Support Animal to an event should submit a disability needs form at least two weeks prior to the event they plan to attend.  CLICK HERE.  

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Autographs

As a general rule, guests do not have the opportunity to obtain autographs from athletes or artists. For some concert tours or at certain designated games, special autograph sessions may be set up in the concourse.

NO BAG Policy

NO BAG Policy - Bags or purses of any size are NOT permitted in the Schottenstein Center. Wallets and wristlets no larger than 8”x5”x1” are permitted. There is an exception for medical or child care bags that will be cleared via a designated line at each entry.

 

Camera Policy

Camera Policy

The standard policy for most events (including Ohio State hockey and basketball games) allows small pocket sized point & shoot cameras.  

Audio or video recording is prohibited.  

Code of Conduct

Code of Conduct

We have taken enhanced health and safety measures to protect you; however, an inherent risk of exposure to communicable diseases such as COVID-19 exists in any place where people gather. Protocols will evolve according to changing standards and public health directives. Failure to comply with health and safety measures may result in removal from the Schottenstein Center.   Ohio Department of Health (ODH) Guidelines

Guests are expected to act responsibly and be considerate of others. Clothing or garments deemed offensive (determined at the exclusive discretion of management) will not be permitted. Guests engaging in behavior including but not limited to profane or abusive language, intoxication, and fighting/ throwing objects may be ejected without refund and are subject to arrest. 

Please note that we enact/ follow contractual obligations from most concert/ event promoters on a variety of policies from building temperature to camera policy to volume settings.

Info on Door Times

Doors/ Entry and Re-Entry

Depending on the event, doors typically open 60 to 90 minutes prior to the face-off, tip-off or show start time. Guests may not exit and then re-enter except in the case of personal emergencies - check with a supervisor at one of the rotundas to make arrangements.

Each of the Center's rotundas has a corresponding name:
Southwest side - Nuthouse Rotunda
Northeast corner - Carmen Rotunda
Southeast corner (Lane Ave. & Olentangy River Rd.) - Brutus Rotunda
Northwest corner - Block O' Rotunda 

Taxis/Ride Share Info

Drop Off / Pick Up --- Taxis/ Rideshare (Lyft & Uber)

Guests can be dropped-off before/ picked-up after an event on Borror Drive which runs along the North Side of the building. Parking Services staff will direct you to the designated location for your event. Drop-off/ Pick-up locations may vary depending on the event.

Taxis and Rideshare vehicles can be found after an event along Borror Drive on the North side of the facility.

The Guest Services Booth at Section 127 will gladly call a taxi for you.

Family Accommodations

Changing stations are available in all restrooms.

Family Restrooms are available across from Section 124 on the Entry Level.

We have partnered with KultureCity to accommodate guests with sensory challenges or processing disorders.  A Sensory Room is available at Section 104 on the Entry Level Concourse.  Sensory bags containing KCVIP badges, fidget tools and noise canceling headphones and are available.  Weighted lap pads are available upon request.  All sensory bags are cleaned and disinfected between uses.  Ask a Guest Services Team Member about access.

 

Child Ticket Policy - Ohio State University follows the Big Ten's policy requiring guests of any age to have a valid ticket for entrance into men's basketball and men's ice hockey games. For Women’s Basketball, kids under 2 do not need a ticket, but must sit in the lap of their parent /guardian.

For most concerts and special events, kids under the age of two do not require a ticket; however, they must sit in the lap of their parent /guardian.  Some family shows require a ticket for kids of any age.

Strollers are welcome; however, their use may not interfere with other guests or block access. They can be stored under the guest’s seat or checked at Guest Services.

Wellness Room/ Nursing Mothers                                

A dedicated Wellness Room for nursing mothers is available at Section 104 on the Entry Level Concourse. Amenities include a refrigerator, microwave, sink, baby changing table and TV. Supplies are available should you forget to bring a necessity. Ask a Guest Services Team Member about access. All supplies are cleaned and disinfected after each use.

First Aid

First Aid

First Aid (staffed by paramedics/EMTs or the American Red Cross) is located on the Entry Level at Section 118 and on the Terrace Level at Section 331. In an emergency, please notify any Guest Services staffer or uniformed police officer.

Coin-operated dispensers at both locations contain over-the-counter medications such as aspirin, ibuprofen, and acetaminophen.

FAQ

Guest Services / General Information

Guest Services locations are open on all seating levels.  Find the nearest location by asking a staff member.

We will do our best to help with everything from automotive assistance to customer service issues.  

 

Lost and Found

Lost and Found

During an event, Lost & Found items are turned in to Guest Services locations on each level. If you find an item, please take it to Guest Services. After an event, unclaimed items are taken to the administrative offices. To check on a lost item, call 614-688-3939

Smoking Policy

No Smoking/ Tobacco

The use of tobacco products (including and not limited to cigarettes, electronic cigarettes, cigars and cigarillos, hookah smoked products, pipes, oral tobacco and nasal tobacco) is prohibited in all university buildings and on all university-owned properties, including parking lots, garages, and outside areas.

This includes any product intended to mimic tobacco products or deliver nicotine other than for the purpose of cessation.

Prohibited Items/ Security Screening

All guests may be subject to search. If prohibited items are found, they will be confiscated OR returned to their vehicle. The Schottenstein Center cannot safeguard personal belongings.  

NO Bag Policy - Bags or purses of any size are NOT permitted in the Schottenstein Center. Wallets and wristlets no larger than 8”x5”x1” are permitted. There is an exception for medical or child care bags that will be cleared via a designated line at each entry.

We reserve the right to determine the type of pre-event screening . Refusal to comply, anything deemed by management to pose a safety hazard or diminish the enjoyment of other guests OR posession of any of the following may lead to ejection from the arena.

  • Lasers 
  • Fireworks or explosives
  • Illegal Drugs
  • Weapons of any kind (including pocket knives, wallet chains, tools, jewelry or firearms. Possession of a weapon may result in immediate confiscation, ejection and/ or arrest.  Off-duty law enforcement: CLICK HERE for concealed carry policy.

Vending, peddling, product sampling, flyering and ticket scalping are strictly prohibited.

Shuttle Information

Shuttles

A free “Quick Schott” shuttle is available at most large events and runs from the Buckeye Lots (corner of Ackerman and Fred Taylor Drive) to the Center's NE corner. Pick-up after the event is in the same location.  Shuttles are typically available one hour before doors open until approximately 90 minutes after an event. 

Para-transit vans are available.